All claims for shortage or damages must be made within 72 hours of receipt. All requests for exchange, return, credit or refund must be made within 14 days of the product’s delivery or receipt. A special order, for items that we do not regularly stock, is a final sale and may not be returned for credit, refund or exchange unless authorized by the vendor. If so, a minimum 25% restocking fee will be imposed. Special order items are explicitly denoted on sales orders. All merchandise being exchanged or returned must be in its original packaging and in a saleable condition.